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1. What does my purchase include?
2. Can the software be installed on a network?
3. What versions of Microsoft Windows® does the software support?
4. What types of hardware keys are available?
5. Can I run more than one program from the same hardware key?
6. What does technical support include?
7. What doesn’t technical support include?
8. How should I obtain technical support?
9. How do I obtain upgrades?
10. How do I renew my technical support and upgrade period?
11. Do I need training to use this software?
12. Are there regularly scheduled training classes offered?
13. What are the payment terms?
14. What discounts are available?


1. What does my purchase include?
Your purchase includes the software, hardware key, and maintenance (technical support and updates) through the end of year.  Technical support is provided by phone or email with email being the preferred method especially for international clients. Upgrades are delivered exclusively via the Internet. Shipping of the initial order is included to all destinations in the US. For international orders an additional shipping fee of US$100 will be charged.


2. Can the software be installed on a network?
No, the software is designed to be installed on individual computers. Licensing can be controlled via a network file server and databases can be accessed via a network file server. Network licensing is available through the purchase of the Network License key.


3. What versions of Microsoft Windows® does the software support?
The software will run on the 32 bit and x64 editions of Windows XP, Vista, Windows 7 and Windows 8.


4. What types of hardware keys are available?
USB hardware keys are used for licensing. There are two types of license keys for FAD Tools: a PC key and a Network key. The PC key is designed to be used on a single computer, i.e. the license is stored on the PC Key and must be plugged into the USB port for the computer running FAD Tools. The Network Key is designed to be used on an office network, i.e. all licenses for FAD Tools are stored on the Network Key and as long as the key is plugged into any computer on your office network, all licenses will be available to any computer that has FAD Tool installed. This is useful if you have multiple users at one time and do not want to pass PC keys from user to user.


5. Can I run more than one program from the same hardware key?
Yes, we can combine licenses onto a single PC key. For example, if you purchased MFAD®, HFAD® and TFAD® we could give you one PC key that enables all three programs or three separate keys that each enable only one of the programs. When a Network key is requested, all licenses will be placed on the one Network key.


6. What does technical support include?
Technical support includes assistance installing the software and making it run on your
system. It also includes verifying that the software functions correctly and fixing it in the event
that it does not. Advanced questions regarding the capabilities of the software are included.

7. What doesn’t technical support include?
Technical support does not include answering basic questions that are addressed in the
manual, engineering design support, interpretation of design, or training in the use of the
software. Training is recommended. See below for training information.


8. How should I obtain technical support?
Technical support questions should be addressed in email to support@fadtools.com. This allows for the question to be routed to the person most qualified to answer it.

9. How do I obtain upgrades?
Upgrades may be downloaded directly from within the software using the Help/Check for Updates command built into the software.

10. How do I renew my technical support and upgrade period?
Your technical support and upgrade period starts the day you purchase the software and extends through the end of the current year. As you near the end of this period, the software will remind you to renew support and upgrades for another year. You are not required to do this and the software will function normally after your period expires, but you will not receive updates or technical support until you renew. Invoices for renewing technical support will be mailed automatically and will be effective once paid in full.

Regardless of when you renew your technical support and upgrade period, this period will always start and end on the January 1st of the next year. For example, if you purchased the software on March 15, 2014 then your initial technical support and upgrade period would last through December 31, 2014. Once you pay the renewal invoice the support period would be extended until December 31, 2015.  In the event you did not renew until more than one year after expiration (say April 1, 2016 in our example) then the cost to renew will increase proportionally and the renewal date will be set to the next year (in our example the renewal date would be January 1, 2016 and the cost would double). This policy accounts for all of the work spent improving the software since the last renewal. Therefore, there is no possible advantage to delaying renewal. There is only the disadvantage of not having access to technical support during the period where the software was not renewed.


11. Do I need training to use this software?
The software is simple to use so that you do not need training. If interested in training please contact us.


12. Are there regularly scheduled training classes offered?
Not at this time. Contact us to schedule training.


13. What are the payment terms?
Payment is due in full in order to receive the hardware keys containing the requested licenses. FAD Tools is available via download from www.fadtools.com. There is a 30 day trial period with printing and saving of reports disabled. The software will be fully functional with the use of the hardware keys. Under certain circumstances, the trial period can be extended in order to accommodate delays in payment. Please email support@fadtools.com.com to request an extension.


14. What discounts are available?
There are no discounts available at this point in time.


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